Privacy Policy

1. Who we are

In this policy, "Southern Cortex", "we", "us" and "our" mean Southern Cortex Pty Ltd. You can contact us at hello@southerncortex.com.

Southern Cortex is an independent Australian company. This policy covers personal information handled by Southern Cortex through this website.

2. Information we collect

We collect only the information needed to respond to you and run this website:

• Information you give us: when you use our contact form or email us, your name, business name, email address, phone number (optional), the area you are interested in, and the contents of your message.
• Technical information: our web hosting provider may keep standard server logs (such as IP address, browser type, pages requested and date and time) to operate and secure the website.
• Cookies and tracking: at the date of this policy we do not use analytics, advertising trackers or non-essential cookies on this website. If that changes, we will update this policy.

3. How we collect it

We collect personal information directly from you when you submit the contact form or contact us by email, and automatically through server logs when you visit the website.

4. Why we collect and use it

We use personal information to:

• respond to your enquiries and arrange demonstrations;
• provide information about the products and services we offer;
• operate, maintain and secure this website; and
• meet our legal obligations.

We do not sell personal information.

5. Marketing

We will only send you marketing messages where you have given consent or where the law otherwise allows, and every marketing message will identify us and include a way to unsubscribe, as required by the Spam Act 2003 (Cth). Replying to your enquiry is not marketing.

6. Who we share it with

We may share personal information with:

• service providers that help us operate, such as our web hosting and email providers, who may only use it for those purposes;
• regulators, courts or other parties where the law requires or permits it.

7. Disclosure outside Australia

Some of our service providers store or process information on servers outside Australia. Where we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the Australian Privacy Principles.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including serving this website over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. How long we keep it

We keep personal information only for as long as we need it for the purposes above or as the law requires. When we no longer need it, we take reasonable steps to securely destroy or de-identify it.

10. Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it, by emailing hello@southerncortex.com. We will respond within a reasonable time, and generally within 30 days. We may need to verify your identity first.

11. Complaints

If you think we have breached the Australian Privacy Principles, please contact us at hello@southerncortex.com with the details. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Data breaches

If an eligible data breach occurs that is likely to result in serious harm, we will notify the affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

13. Links to other websites

This website may link to other websites. We are not responsible for their content or privacy practices, and this policy does not apply to them.

14. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown above.